Serving Alcatraz Customers Since 1973.
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Our Policies

Privacy: Alcatraz Gift Shop does not share any customer information at any time for any reason.

Shipping: All orders will generally be shipped in one to three business days. Shipping will be via USPS (ground), unless otherwise requested. Expedite shipping is available for additional charge upon request. Please email us immediately at alcatrazgiftsweb@gmail.com after your order have been placed.

Returns: All sales are final. Although merchandise cannot be returned, defective or merchandise damaged during shipment can certainly be returned for exchange. Please inspect your shipment upon receipt and notify us immediately regarding any shipping damages or manufacturer defects. Claims for damaged or defective merchandises must be made within 14 days of reception of goods. Return for exchange without return authorization will not be accepted. Please contact us via e-mail alcatrazgiftsweb@gmail.com for return authorization. You may also contact us by phone @ 415-398-4679 during our normal business hours (10:00 am to 5:00 pm Pacific Standard Time), please ask for Cindy or Jackie when calling, they would be happy to assist you.
Please return any damaged items in their original container(s). Return shipping is the responsibility of the buyer and shipping cost are never refundable.